++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )I have just had VM broadband installed. Find. . Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Broadband. Have also followed the oft-posted link to the 'old' webpage. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. For best protection, we recommend using Virgin Media Internet Security and Web Safe. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. I am trying to turn on the web safe settings but it's not working. Access your Hub's configuration page - default web address: 192. Expand the Email option. virginmedia. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. We give all our customers a complete, market leading security package called Virgin Media Security,. I'll be in touch soon. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. My Virgin Media makes managing your account easier with all your information in one place. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Any website unsuitable for children is blocked by default. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Virgin Media Web Safe Log in to your My Virgin Media account. For XBOX or Playstation: modify the network settings and specify the DNS manually as the. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. 65% of young people aged 11-16 are in favour of the. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Welcome to the Virgin Media Community!. Networking and WiFi. To get around this, you need to turn Web Safe off. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. This help content & information General Help Center experience. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. It's never been easier to use your Virgin TV thanks to our help guides. A new secure password will be generated for. Changes to our Acceptable Use Policy for Virgin Media Mail. But everyone I try, it says oops page is broken. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 8. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Breaking down some broadband barriers 8. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 0. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Virgin Phone Switchover. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. com (blocked by Web Safe), bestvpn. I tried to check the AS name as advised on the forum , here is what I found. Vonage 2nd line. 220. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. --. . Account - Cable. Security matters. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. 1. Plug in all your devices. Forum; Apps. com Address: 185. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Phone Switchover. If you want to protect children, then click on the Child Safe filter. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Help with Volt. 8. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. - 5280770 Browse Virgin Media Virgin Media CommunityChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. . 1/help for specific device where Web Safe is not working. I will be able to assist and get this changed for you. Contact the site operator for further help. Options. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Tuning in 690 Views Message 13 of 32 Flag for a moderator. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!In response to Graham_A. Reply. Child Safe is a known source of many problems. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. 9. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Virgin Mobile. Looks like it's not toggling off / on at virgin media end. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Stay safe online. We would like to show you a description here but the site won’t allow us. This problem has been running for over 2 months now. Re: Websafe settings won't save. 17-04-2023 12:57 - edited 17-04-2023 12:58. I'm able to access online account and change the Web Safe Settings. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Every attempt bounces me back to the 'My Account' page. 1 or whatever else you like. Re: Can’t access web safe. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Virgin Media takes online safety seriously. Options. 4. If you have any further questions or concerns, they'll be able to support you further. 67. 0 Kudos Reply. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. The number 08000529429 is a Virgin Media number, and will direct you to a support agent who will be able to assist, and. 67. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Find the right spot for your hub. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. 222. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. My Virgin Media App. on 09-07-2023 22:56. 1 on your browser. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Chatter and natter. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. It's the same for virus safe and child safe. 1. . . Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereQuickStart, set up and connections. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. If you want to know more, the updated sections are 6. VPNs we tested to unblock various forbidden resources. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Makes sure your dns settings on your computer are manually set - 8. Hey @DavidCalla,. Are you seeing the old UI (left) or the new UI (right). I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. Could it be a different situation, i. I've switched it off and on multiple times - 5019860. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. . Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. . Stay safe online. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. Ben with vir BB forever and I've never personally found any web safe settings make a diff for me but obviously do for others. 220. com (connection reset error). Apply the Public DNS to the computer / device / your own Router i. Why is this marked at solved. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Login to the Virgin Media online account and check the Web Safe settings. Breaking down some broadband barriers 8. You’ll be able to block groups of sites by category, configure blocking for specific. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. We recommend keeping Virus Safe on. IPSec Pass-Through. Click Apply. I’m sorry to hear of the issues that you’re having with your web safe settings, have you been able to get this sorted or would you need further assistance to get this resolved? Kind Regards, Steven_LWeb safe provides ultimate protection when using the internet. At Virgin Media, we pride ourselves on our parental controls. It might contain viruses, be used for phishing, or be a fraudulent site out to scam you. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. on 13-06-2022 11:42. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 1. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. Virgin Media Web Safe allows you to restrict certain types of. Changing DNS on your device is the best option VM have other DNS 194. These changes affect all Virgin Media email addresses ending in the. Click Apply For more tips on how to keep your kids safe online, visit Internet Matters. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Any website unsuitable for children is blocked by default. Options. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 66. g. 1. This includes BT Sport, FOX, Comedy Central and Sky One (depending on your TV package). Options. 8. 4. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Like a lot of people here it seems. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. AFAIK Web Safe setting cannot be configured through Hub. Hey @DavidCalla,. SpeedQuickStart, set up and connections. The results of queries to the Virgin Media DNS server gave the following results. Joining in. Networking and WiFi. TV. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. Tap Install Now. Chatter and natter. Email settings for addresses ending in @VirginMedia . Login in the the Virgin Media online account and try the to enable websafe. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virginmedia. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. 100 & 194. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. I added it to the 'allowed websites' list, and it's working fine. londen12. Also Disable any VPN you may be running Disable router smart settings following the guide below Virgin Media With Virgin media the tool you want to disable is. SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. . 0. Please enter your email. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Doesn't work in Igconito, Chrome Browser, Edge or Safari. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. My Virgin Media app. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. May just be a. Once logged in you will see 2 filters; Virus Safe and Child Safe. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 8 & 8. Activate Web Safe. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. -- I'm a Very Insightful Person,. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. Learn how you. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. I have my own user end protection against malicious sites so neither is desirable. com and we’ll look into them. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Move message to Spam folder (default) Flag a message as. Instructions here for WIndows PCs. Thanks for the reply @jasoncartwright on the forums. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. When accessing a page I am advised "You can easily change your Web Safe settings at any time. For Android: Settings >> Connections >> More connection settings >> Private DNS. on laptop and moibile, including private browsing. run the Standard test and confirm the Hostname. VPN operates fine for use with : Virus Safe : Enabled. 8. com). Open a Web browser (e. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Virgin Media takes online safety seriously. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Security matters. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. The Web Safe function was working properly for the full year that I was. Click: Web Safe. 8. on 15-04-2023 15:47. Post back here to have issue flagged to the forum team. 8. How to access advanced settings. 162. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. In response to lotharmat. I believe you are prompted at first login if you want to change the settings password to one of your own as well as wi-fiVolt benefits FAQs. Parental controls block websites and applications that you think are unsuitable for your child. Thanks for confirming your details via private message . 15-02-2023 21:11 - edited 15-02-2023 21:15. These are two settings – Virus Safe and Child Safe. Change or cancel your package. I have web safe switched off but still certain sites wont load. See where this Helpful Answer was posted. 8. org. on 27-08-2023 09:39. Some examples of UPnP devices are printers, gaming consoles, WiFi devices, IP cameras,. Every computer on the internet must have a unique. desktop. Access your bills, diagnose faults and manage your package. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Hi there, thank you all for your help. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. Options. 67. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. 4. It’s easy to turn on. To turn parental controls off on Android, you need to go to the Play Store. Consider going back to site operator and explain to them that: other users have similar trace route paths and successful reach the site network traffic does exit ISP's network as shown by hop to ae-8. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Billing and payments. g. If, however, you're still experiencing the problem, please pop back to us. We give all our customers a complete, market leading security package called Virgin Media Security,. Manage Your. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. The settings vary with each ISP, but most offer some or all of the following options: Timer. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. Your previous Web Safe settings will remain active. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. VirginMedia. Virgin Media O2 is partnering with A+E Networks EMEA, All3Media International, Banijay Rights, Blue Ant Media, Extreme International, Fremantle, Little Dot Studios and. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Parental controls block websites and applications that you think are unsuitable for your child. Stay safe online. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. resolved IP Address is 185. Click: My Apps. google (disable when using mobile data) 0 Kudos. Email address. That's all well and good, but it means people looking. In the meantime consider try the old site page Web Safe Settings to - 5398468. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. If you want to know more, the updated sections are 6. 159. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Find out how to use Child Safe, which helps Virgin Media broadband customers to protect. This problem has been running for over 2 months now. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. 1. 222. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI tried the usual fixes for this when searching this forum/youtube but nothing helps. Virgin Media; My Virgin Media; Shop;. VPN Apps for all devices and unlimited simultaneous connections. Use Google translate but you won’t be able to search. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. Not able to access websafe_setting page (able to go to update_profile page). From there the Web Safe can be accessed and configured. Kind Regards, Steven_LQuickStart, set up and connections. When prompted, enter the settings. Options. OpenDNS provide instructions here :. 67. Just sign in to My Virgin Media and change your settings. 220. , fortnite. 20220328 Joining in Options on 28-03-2022 03:27 Require some help, what I have done so far: Not able to access websafe_setting page (able to go to update_profile page). Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Parental controls block websites and applications that you think are unsuitable for your child. Options. Virgin Media and you have confirmed Child Safe is on. Bypass Child Safe This is a workaround for when Child Safe does not or cannot be turned off Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Stream from Virgin Media. Reply. Have you attempted to change your DNS settings as advised to see if this can correct your issue? You can check if all your needed Web Safe Settings are amende. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times.